Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, with original seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at hello@lucineperfume.com.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that all approved returns must be sent to the following address: Watermunt 15, 2377 DT, Oude Wetering, The Netherlands

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned due to hygiene and health protection standards, such as opened or used personal care goods (including unsealed perfumes or unsealed beauty products) and custom/personalized items. Gift cards are also non-returnable.

European Union 14-Day Cooling-Off Period Notwithstanding the above, for orders delivered within the European Union, you have the right to cancel or return your order within 14 days after delivery, for any reason and without justification. As stated above, the item must be in its original, unopened condition with all original seals intact and in its original packaging.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your return, please contact us at hello@lucineperfume.com.